Terms & Conditions

Easy Embroidery Company Terms & Conditions

General Terms
Easy Embroidery Company strongly urges clients to leave some room between the time their order is placed and the time they require the order to be ready or in-hand. Although our general order completion time is within 2 business days of proof approval on most products, delays in proofing, courier delivery, and other uncontrollable events can occur. No order is considered placed until all related order information including, but not limited to, artwork and confirmation and payment. Once an order is placed, it cannot be modified. It is highly recommended that you order extra shirts as low quantity reorders may be expensive.

  1. ORDER QUOTES
    An order quote not accepted within fourteen (14) business days is subject to price changes.
  1. ORDER CANCELLATION
    Once an order is approved by the client, it may not be cancelled or modified including, but not limited to, artwork changes, garment sizes, quantities, and personalization.
  1. EXPERIMENTAL WORK
    Experimental work done by Easy Embroidery Company by the client’s request, such as sketches, drawings, composition, screen, presswork, and materials, will remain the exclusive property of Easy Embroidery Company and may be subject to charges depending on complexity of request. Use of the preparatory work or ideas obtained from the preparatory work is prohibited except upon compensation to be determined by Easy Embroidery Company and agreed upon in writing.
  1. PREPARATORY WORK
    Preparatory work done by Easy Embroidery Company by the client’s request including, but not limited to, sketches, copy, and dummies, will remain the exclusive property of Easy Embroidery Company. Use of the preparatory work or ideas obtained from the preparatory work is prohibited except upon compensation to be determined by Easy Embroidery Company and agreed upon in writing.
  1. CUSTOMER SUPPLIED ARTWORK
    Estimates for printing are based on the client supplying same size (or larger) artwork that is “camera-ready” or “scanner-ready” and does not require any additional touch up or cleanup. Additional time needed to prepare artwork will be billed at current rates and may affect the final turnaround time and due date of the order. Any graphics taken from a website must be touched up for an additional fee. Please contact us for any inquiries about fees and charges.
  1. PREPARATORY MATERIALS
    Artwork, type, copy, screens, negatives, positives, colour separations, and other items when supplied by Easy Embroidery Company will remain the exclusive property of Easy Embroidery Company except upon compensation to be determined by Easy Embroidery Company and agreed upon in writing.
  1. ALTERATIONS
    Alterations represent work performed in addition to the original specifications. Any additional work will be charged at current rates and agreed upon in writing.
  1. PROOFS
    Proof approvals and revisions are to be communicated through emails and may cause delays to the order. For orders to enter production written approval is required through email. If revised proofs are desired, a written request must be made when proofs are received. Revisions to manual orders are only accepted through email.Easy Embroidery Company regrets any errors that may go through production undetected. Easy Embroidery Company cannot be held responsible for errors if the word, design, or logo is printer as per the client’s approval or if changes are communicated verbally.
  1. PRESS APPROVALS
    Any press approvals will be charged at current rates and agreed upon in writing. Any changes, corrections, or lost press time due to client’s change of mind or delay will be charged for at current rates and may affect final due date.
  1. COLOUR PROOFING
    Due to differences in equipment, garments, inks, and other conditions between colour proofing and production pressroom operations, a reasonable variation in colour between colour proofs and completed order will constitute acceptable delivery.
  1. OVERRUNS OR UNDERRUNS
    For all promotional items a 3% over/under run policy with apply. This means that Easy Embroidery Company can print up to 3% less than the original total requested and if this case Easy Embroidery Company will credit the client back the difference. Alternatively, Easy Embroidery Company can print up to 3% more than the original total requested, and this difference will be charged to the client. For apparel and non-promotional headwear, if the clients order is 100 pieces or less (per proof), Easy Embroidery Company will replace all damages. If the clients order is over 100 pieces and 2% or less of the order is damaged, Easy Embroidery Company will refund the difference. If the clients order is over 100 pieces and more than 2% of the order is damaged, Easy Embroidery Company will replace all damage. Clients will be notified by Customer Support when damages have occurred.
  1. CUSTOMER’S PROPERTY
    Easy Embroidery Company will not maintain fire, extended coverage, vandalism, malicious mischief, and sprinkler leakage insurance on all property belonging to the client while such property is in Easy Embroidery Company’s possession. Easy Embroidery Company’s is not liable for any damages.
  1. SHIPPING & DELIVERY
    Easy Embroidery Company does not assume liability for any delays with couriers and cannot provide refunds or discounts as a result of courier delays. Easy Embroidery Company can only guarantee that the client’s order has left the Easy Embroidery Company premises on time. The price quoted is for a single shipment, without storage, F.O.B., local client’s place of business or F.O.B. Easy Embroidery Company’s platform for out-of-town clients, unless otherwise specified. Proposals are based on continuous and uninterrupted delivery of completed orders, unless specifications distinctly state otherwise.
  1. PRODUCTION SCHEDULES
    Production scheduled will be established and adhered to by the client and Easy Embroidery Company, if neither shall incur any liability, penalty, or delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of Government or civil authority, acts of God, or other causes beyond the control of the client or Easy Embroidery Company.
  1. PAYMENT TERMS
    A payment for half the value of the order is required before production and turnaround time can commence. Once payment is confirmed, turnaround time begins. The client will pay the other half of the value of the order upon order completion.
  1. GENERAL WARRANTY
    Easy Embroidery Company shall disclaim any and all express or implied warranties of merchandise or warranty of fitness for a particular purpose. Although Easy Embroidery Company uses quality materials, due to the wide variation in laundering conditions and detergents, Easy Embroidery Company does not guarantee against any fading or shrinkage of garments during laundering. No exchanges, refunds, or compensation.
  1. DYE LOT
    Due to the practice of batch processing knitted goods when they are dyed, Easy Embroidery Company cannot guarantee consistency of colour on garments from dye lot to dye lot or from one order to the next.
  1. SUBSTITUTIONS
    Easy Embroidery Company reserves the right to substitute materials of equal or better quality unless advance notification of such is previously agreed upon in writing.
  1. DEFECTIVE GOODS
    Garments or items that do not pass through Easy Embroidery Company’s quality assurance testing will be made available to the client to be purchased at a reduced cost to be determined by Easy Embroidery Company. If the client declines to purchase such items, Easy Embroidery Company reserves the right to sell them as seconds or irregulars as determined by Easy Embroidery Company.If the client provided the goods for decoration, they will be entitled to all defective goods. Rates on defective goods will be within industry standards. Easy Embroidery Company is not obligated to purchase defective goods from buyer unless a specific percentage number of defects is agreed upon in writing before production begins.
  1. PACKAGING
    All items shall be ‘bulk’ packaged, unless otherwise specified or agreed upon in writing. Individual packaging including, but not limited to, folding, tagging, and bagging, will be charged at current rates and requested during online order submission.
  2. INDEMNIFICATION
    The client shall indemnify and hold harmless Easy Embroidery Company from any and all loss, cost, expense, and damages on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Easy Embroidery Company on grounds alleging that any printing completed by Easy Embroidery Company violates any copyright or proprietary right of any person, or that it contains any matter that is libelous or scandalous content, invades any person’s right to privacy or personal rights, except to the extent that Easy Embroidery Company has contributed to the matter. The client agrees to, at the client’s own expense, promptly defend and continue defense of any such claim, demand, action, or proceeding that may be brought against Easy Embroidery Company, provided that Easy Embroidery Company shall promptly notify the client with respect thereto, and provided further that Easy Embroidery Company shall give to the client a reasonable amount of time the urgency of the situation permits to undertake and continue the defense thereof.